Refund policy
Return & Refund Policy
Last updated: [Date]
Thank you for shopping with [Store Name]. We want you to love your jewelry. If something isn't right, here is how we handle returns and refunds.
Return Window
You may request a return within 30 days of delivery. To be eligible, items must be unworn, undamaged, and in their original packaging, with all tags and accessories included.
How to Start a Return
- Email us at [support email] within 30 days of delivery with your order number and the reason for the return.
- Include photos if the item arrived damaged, defective, or incorrect.
- We will reply within 2 business days with instructions and the correct return address.
Please do not send items back before contacting us. Because our products ship from partner suppliers, the return address is often different from our business address. Returns sent to the wrong address cannot be processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery with your order number and clear photos. We will send a free replacement or issue a full refund, including original shipping, at your choice. You will not need to pay return shipping in these cases.
Change of Mind Returns
If you simply changed your mind, you are welcome to return the item within 10 days of receipt.
- The customer is responsible for return shipping costs.
- Original shipping fees are non-refundable.
- We recommend using a tracked shipping service, as we cannot be responsible for packages lost in transit.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective or damaged:
- Earrings (pierced)
- Personalized or custom-engraved items
- Items marked "Final Sale"
- Gift cards
Sizing
Ring and bracelet sizes can vary slightly. Please check the size guide on each product page before ordering. If your item doesn't fit, we're happy to arrange an exchange for a different size, subject to availability.
Refunds
- Once your return is received and inspected, we will email you to confirm the outcome.
- Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the credit.
- Refunds cover the item price only, except in cases of damaged, defective, or incorrect items (see above).
- Items returned in worn, damaged, or altered condition may be refused or receive a partial refund.
Exchanges
To exchange an item for a different size or style, contact us first. We will confirm availability, then process the exchange once the original item is returned.
Lost or Delayed Orders
Orders typically arrive within 3-7 business days. If your tracking shows no movement for over 10 days, or your package hasn't arrived after 7 days, contact us and we will investigate with the carrier. If the package is confirmed lost, we will reship or refund you in full.
Order Cancellations
Orders can be cancelled or changed within 12hours of purchase. After that, the order may already be with our supplier and can no longer be cancelled. You would then need to follow the return process above.
Chargebacks
Please contact us before filing a dispute with your bank or card provider. We resolve most issues quickly and are happy to make things right.
Contact Us
Email: hola@brevadohq.com
Hours: Mon to Fri, 9am to 5pm, EDT
Response time: within 2 business days